FRAUD PREVENTION
Protect Your Money—Stay One Step Ahead of Scams
Explore how to recognize different types of fraud, safeguard your finances, and get immediate help if you suspect suspicious activity.
Understanding Common Fraud Types
Learn what to watch for—knowledge is your first line of defense.
- Impostor (Phishing) Scams
Fraudsters pose as trusted entities (banks, government agencies, family members), urging you to share personal info or send money. NCUA stresses you should never give sensitive details over unsolicited calls, texts, or emails. - Online Shopping & Payment Scams
Be careful with fake websites or apps—always use trusted sites and scrutinize charges instantly. - Fake Check Scams
Scammers send you a check and ask for funds in return. If it bounces, you’re responsible—never send money before funds fully clear. - Sweepstakes & Lottery Scams
If you haven’t entered, it’s not your prize. Legitimate organizations don’t ask for payment to claim winnings.
How to Protect Yourself
Practical steps to secure your financial well-being.
- Verify the source. If unsure, contact the organization using publicly available info—not info in the suspicious message.
- Enable account alerts. Real-time notifications for transactions give early warning of fraud.
- Use strong, unique passwords. Update them regularly and use multi-factor authentication.
- Keep software updated. That includes your operating system, browser, antivirus software, and apps.
When Fraud Happens
Take action immediately—it’s the best way to reduce harm.
- Contact us right away. Our team can freeze your account, reverse unauthorized charges, and help you recover.
- Report scams to authorities.
• NCUA Fraud Hotline: 800‑827‑9650
• Federal Trade Commission (FTC): ftc.gov/complaint - Protect your identity. Contact major credit bureaus to place fraud alerts.
- Stay alert. Monitor accounts frequently and report even small discrepancies.
NCUA Oversight & Member Support
How federal resources back you up.
- NCUA Fraud Hotline: Call or submit tips anonymously to help investigate scams.
- Consumer Education: Access NCUA’s Fraud Prevention Center and MyCreditUnion.gov for ongoing tips and guidance.
Learn More. Stay Safer.
Want to stay ahead of the latest scams and security threats? Dive into our curated fraud prevention blog series for practical tips, real-world examples, and expert advice to help protect your finances. Explore the blog carousel below and take control of your digital safety today.
We’re Here to Help!
Need help identifying scams or recovering funds? Call us right away or visit your nearest branch.
Frequently Asked Questions About Fraud Prevention
What should I do if I get a suspicious call or email about my account?
Hang up or don’t click any links. Then call us directly using the number on your card or login page.
Can fraud happen through mobile apps or social media?
Yes. Fraudsters may use fake apps or phishing links on social media. Only download official apps from trusted stores and verify pages before sharing info.
How quickly do I need to act after spotting fraud?
Immediately. Contact us as soon as you can, and we can block your account, reverse charges, and help you report the fraud efficiently.
Are small amounts still worth reporting?
Absolutely. Even minor unauthorized charges can signal broader issues. Reporting early helps protect your identity and account.
What if I'm worried about my elderly relative being scammed?
Talk with them, help set up alerts, show them how to verify contacts, and encourage them to call before sharing any personal info. We’re happy to help directly too.